Covid -19

Dear Patient's

Closure of the COVID Community Pathways – What does it mean for General Practice?

New as from From 1st April 2022 patients who contact NHS24 with COVID symptoms during the in-hours period i.e. Monday-Friday 8am – 6pm (may vary depending on local agreements), and are unwell will be advised to contact their own General Practice.

For the out of hours period, the Out of Hours Service will continue to manage COVID patients directed by NHS24 as a matter of course.

From 1st April 2022 any patient who contacts NHS24 in-hours with COVID symptoms will hear the following message:

For the latest information regarding Coronavirus, including how to arrange a test or vaccine please visit NHS Inform at or call 0800 028 2816.

If you or the person you are calling about think they have any COVID symptoms and are unwell please press 1.

At this time of day if you have any COVID symptoms and are unwell please contact your GP Surgery. A directory of GP services in your local area can be found on NHS Please also visit NHS inform for more health information advice including how to assess common symptoms using self help guides. To return to the main menu please press 1.

The following message is played when callers choose the Accident and Emergency option to pick up those who have pressed the option in error.

This line is for those who DO NOT have COVID symptoms. If you have any COVID symptoms and are unwell please hang up now and contact your GP Surgery. Otherwise please continue to hold and we will answer your call as soon as we can.

Please do not attend the surgery if you have any of the symptoms of COVID-19.

All appointments will initially be by telephone consult only, unless otherwise instructed by a GP

High Risk Patients

Any patient identified in a High Risk Category will be sent a centralised letter from the Scottish Government with advice on how to protect themselves and how to access care and treatment during this time. 

A copy of this letter can be seen below.

High Risk Patient Letter

Vaccinations for Patients Over 80 years. 

Covid vaccinations are being organised in Grampian by the local health and social care partnerships (HSCP).  The Aberdeenshire HCSP has asked local GP practices for assistance to vaccinate the over 80s cohort, (DOB prior to 31.03.1941) and like most practices in the area, we have agreed to help to get the vaccine programme started as soon as we can.  The dates of these clinics are entirely dependent on delivery of vaccine stocks, the timing and order of these is decided by the HSCP not by the individual practices.  We are aware many of our neighbouring practices have received their stock so are able to start booking appointments.  At the moment Kemnay medical practice has not been given a date for delivery so we are unable to give any information as to when we can start.  This is completely out with our control and rests with the Aberdeenshire HSCP.  As soon as we have a date we will contact patients in the over 80 group.  As per NHS Grampian advice, please do not contact the practice directly so it leaves phone lines free for those who need medical attention.  Thank you for your patience at this time and we look forward to seeing our Over 80s very soon.


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