Practice Management

Kirsty Reynolds 01467 642289

Kirsty Reynolds -  Practice Manager. 

Kirsty is responsible for the business and administration of the practice.  She can be contacted to discuss any queries, suggestions or complaints either by telephone or in person by appointment.

Reception

Reception/Administration

Our Administration and Secretarial Teams provide an important link for patients with the Practice and are your initial contact point for general enquiries either on the telephone or at Reception. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.

 The Administration and Secretarial Team make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, and also dealing with patient records.

Zero Tolerance – Abusive or Aggressive Behaviour:

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.

In line with the rest of the NHS and to ensure this is fully observed, we have a Dignity at Work and Zero Tolerance policy.  This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of staff, either in person or over the telephone, will be sent a letter from the Practice Manager advising that this behaviour will not be tolerated.  Any future violation of this policy will result in the removal from the Practice patient list.  There will be no appeal process.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

 
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