Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.  You can do this by telephoning the surgery.

Telephone Consultation – 

All on the day requests for a Clinician consultation will start with a telephone consultation. 

The Clinicians will decide if the consultation can be conducted by telephone or if they require to see you in person. 

Welcome to our video consultations service page.

Information about the service and how it works can be seen by visiting the Near Me website here 

You can attend video consultations from your home or wherever is convenient by clicking on the start call button below using a device that makes video calls (like a smartphone).  Please note that you will need to be given an appointment by a doctor as usual following triage to use the video consultation service. 

These appointments cannot be pre-booked by patients.

If you already have an appointment for a video consultation please click the button to begin.

Virtual Consultation 

If the GP or Nurse feel they need to see you, they will initially try to consult with you by our virtual consultation system “Near Me”.

Again, you will require access to a computer or smart phone so that you can see and hear the clinician.

You do not require to register for this system, just follow this link to get started below.

More information about NHS Near Me use in NHS Scotland and in NHS Grampian is available by clicking on the following links: NHS Scotland Near Me information

For Technical Requirements to run an NHS Near Me video call click here: Technical Requirements

Video Call Management (attendanywhere.com)

HGV MEDICALS APPOINTMENTS

A doctor will need to complete this form if you are applying for a lorry or bus driving licence.

There is a Surgery Fee of £150 for this Service, you can find all Surgery fees on the Clinics & Services tab, under Non-NHS Services. 

Medical examination report for a lorry or bus driving licence (D4) - GOV.UK (www.gov.uk)

Home Visits

All requests for Home Visits WILL BE TELEPHONE TRIAGED BY GP OR NURSE

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please note a Sick or Fit Note can be backdated; please discuss this when you speak to the practice.

NB:

1. You only require a 'Fit Note' after 7 days self-certification

2. You only require a 'Fit Note' after 7 days and only if you are in employment

3. It is important that the GP is told 'from when and until when' you are requiring a 'Fit Note'

Transport to Healthcare Information Centre (THInC)

Do you need advice about travelling to and from your medical appointment? 

The Transport to Healthcare Information Centre (THInC) can help. They provide practical transport advice for people who have difficulty getting to and from medical appointments in Grampian.

The service provides a dedicated telephone service offering guidance on accessing suitable transport options to get to and from appointments when you have no means of personal transport.

The centre can provide details of suitable bus or train times, contact telephone numbers and other services such as local dial-a-bus or voluntary care schemes.

There is also more transport information available on the Website, if you look under "Further Information" and click on the Aberdeenshire Transport Link.

Please note that THInC does not book transport but can assist with travel advice.

The centre is the first of its kind in the UK and is a joint initiative between Aberdeen City Council, Aberdeenshire Council, Moray Council, NHS Grampian, The Scottish Ambulance Service and Nestrans.

THInC is one of the projects taken forward as part of the Health and Transport Action Plan.

To use the service please call THInC on 01467 536111 between 9am-5pm, Monday to Friday.

THInC – Travel advice for Health and Social Care appointments (thinc-hub.org)

Having visited your GP, you may be referred to hospital for further investigations and treatment. Once your referral has been received you will then be added to the hospital’s Outpatient Waiting List.

In order to ensure your visit to hospital can be facilitated please note the following:

• When you attend your G.P. please give them details of all unavailability and if you would require an interpreter to be in attendance at your appointment
• Please ensure that all contact information is up to date
• Your GP will then send an electronic referral to the hospital within your catchment area
• Referral is then processed by the Hospital
• You should normally be appointed within 12 weeks, this maybe sooner if your GP has classed your referral as urgent
• Please do not contact the Practice before this time to check on the progress of your referral
• You can if you wish, contact the Hospital Department directly that you have been referred to, if you have any concerns
• If you still have any questions about your referral, then please contact the Practice

Waiting Times Information

Click on link below to find out waiting times:

Waiting Times Information (nhsgrampian.org)

What you can expect

When offering you an appointment, the hospital will:

• give you a minimum of 7 days' notice of an offer of appointment

• inform you of the consequences of refusing a reasonable offer

• send notice of appointments by letter at least 14 days before the appointment and in a format appropriate to your needs

• tell you how long the appointment will last prior to attending

• ensure that if the Hospital breaches the Treatment Time Guarantee, you are offered the next available appointment and an explanation given as to why the guarantee was breached

• ensure that any additional needs are taken into account and support is in place when offering an appointment

• explain to you that it might not always be possible for you to be seen and treated locally and provide details of possible locations

• advise you as early as possible if you will need to travel for treatment

• If you require transport for the upcoming appointment, please phone one week in advance.

• You will be asked a series of questions about your mobility; this is to assess if you are eligible for ambulance transport.

To access and arrange this, please click on tab below:

Support With Appointments (scottishambulance.com)

I want to check the progress of my referral

If you have any questions about hospital appointments or are looking for the results of a test done at hospital, then please click on the link below who will then assist you with any enquiries.

Single point of contact navigator service

Hospital information / appointments are not always shared on to our computer system and we only get results from hospital tests that we have directly requested.

NHS Scotland have launched a public campaign to support patients and health and care professionals to have positive conversations about care and treatment.

The key message of the campaign is that it’s okay to ask questions of health and care professionals. NHS Scotland have suggested four key questions for patients to ask:

Click on the link below to find out more: 

It's OK to Ask | NHS inform

Training

Medical & Nursing Students

The practice frequently undertakes teaching of 4th and 5th year medical students and nursing students from the University of Aberdeen. You will always be advised if there is a student sitting in on consultations and asked for your consent in advance.

You will be informed of such student presence at the time of your appointment booking, and if you wish to object, you will be offered an alternative appointment time and clinic.